Author: Kristin Flammia, Volunteer Program Coordinator

Each year in April we have the opportunity to celebrate our dedicated volunteers during National Volunteer Appreciation Week. This week, this year, we celebrate our volunteers in a new way, under new circumstances. COVID-19 has changed everyone’s lives in countless different ways. A metaphor that resonates with me as we navigate this new situation is that we are all in the same boat, but not in…

So, what do these roles actually look like? I’ve learned in my three months at REACH that reception goes well beyond opening the door and answering the phone. As survivors walk into our lobby from the elevator, our reception volunteers are the first people they see and the first people who can shape their experience at REACH. Our reception volunteers use their warm presence, empathy, and…